I had a frustrating experience with a service provider regarding a roof exhaust installation. They failed to install the kit I supplied as agreed, and the work they did was inadequate, posing a significant risk of water damage during storms and a serious fire hazard due to poor ducting installation. After being unable to reach the service provider for days and with bad weather approaching, I had to purchase a new kit and handle the installation myself. I then sought chargebacks through my banks, citing that I hadn’t received the services I paid for. One bank processed the refund quickly, while the other conducted a lengthy investigation, which delayed the chargeback. This seemed to prompt the service provider to dispute the chargeback with false claims. Luckily, I had documented evidence of the poor work and was able to counter their assertions. Despite providing substantial proof, including witness details, my evidence was overlooked in favor of the service provider. I feel victimized not only by the initial poor service but also by the bank's handling of the situation. I plan to file a complaint with the appropriate authority, and if I don’t receive an apology and proper compensation, I will consider closing my account after being a loyal customer for nearly two decades.
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