I have been calling +6038321 5400 from outside Malaysia. Today, after voice verification, I was informed by the IRS that I am not an Amanah customer and was advised to call 1313. The line then cut off. Since I can't dial 1313, I tried using AVA, but it kept circulating the same Q&A without any resolution. There is no way to speak to a human.I then logged into my PC to chat with a representative. I explained that the app on my new phone indicated my device limit was reached and I needed help to remove the app from older devices. The representative told me that this could only be done via a phone call. I explained my difficulty in calling 1313 and asked if someone could call me to resolve this issue. She agreed but after a long wait, informed me that she couldn't make the call but would raise a request to remove my older device. She asked me to contact them again in 3 working days to check the approval...when i asked for ticket number, she told me there is no ticket reference...then she suddenly disappeared...I am beyond angry LOLI guess it's time to move on from HSBC...I have terminated all my credit card because of the bad support system, I have to stop bank account now.
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