Review Time
This is literally the worst shitiest bank in Malaysia, sucking slow response, don't care about their business, and their customer service team is damn rude and arrogant, never ever giving my business here. Thanks for nothing HSBC.
This is literally the worst shitiest bank in Malaysia, sucking slow response, don't care about their business, and their customer service team is damn rude and arrogant, never ever giving my business here. Thanks for nothing HSBC.
Absolutely unacceptable service and assistance with premier banking especially on foreign currency payments and incoming funds.Recommend to rather avoid. They do not take ownership of transactions missed by them or not processed. It seems to be one big holiday for staff yet banking costs are extreme. They expect 3-7 days over Christmas to clear salary payments made on the 18th of the month, from today 22 December, spoiling my Christmas break- no care and no effort to resolve. Appalling!
Let me firstly say that I’m somewhat shocked and dismayed by the large number of one star reviews here. From my point of view, I’ve always received decent service from HSBC Malaysia and I have been with them for over 10 years now. Yes, my relationship manager might change extremely regularly which I’m not happy with, but other than that, everything works. Staff are always friendly and courteous and do what they say they will. The online service allows me to do everything I want to and I rarely need to contact anyone within the bank. So all is good for me.
Called since mid July, and they mentioned they need to end the installment even though i have paid off the remaining. They expect customer to check if their job is done instead of informing customer the job is done. If you want to save trouble, dont choose this bank. Worse bank service ever!!! If there is a zero for this rating, i'd give that.
I took a housing loan from HSBC bank , on March 2025 I settle the loan and request to get the release letter . It has already 5 Ugly Fish Month they has yet to sign the release letter. Not until my Wife walk into the 30th floor to Insist of getting the letter on the same day. The person whom has been sitting on this document should be put on the chopping board .
Customer Review – HSBC Case Ref: CMS 1051136I was scammed out of thousands of ringgit, and it took me over a year to recover just 70% of the stolen amount. The handling of my case by HSBC and its managers was deeply disappointing and unacceptable. Despite numerous complaints and follow-ups, the lack of urgency, empathy, and accountability from the team made the entire experience extremely stressful and frustrating.However, I want to sincerely thank Cynthia, the only manager who truly stepped up. She took the time to understand my situation, respected my rights as a customer, and showed genuine care and professionalism throughout the process. Her dedication made a real difference, and I believe she absolutely deserves a promotion for her outstanding service.Thanks to Cynthia, my case is now closed. Starting today, I will reactivate my HSBC card after more than a year of not using it due to this incident. I hope HSBC takes this feedback seriously and ensures that more of its staff follow Cynthia’s example in handling customer issues with empathy and efficiency.
I called the customer service from overseas to resolve my transfer, was put on hold and got disconnected. Called again the 2nd time, I was put on hold as they would pass to the agent and after 10 mins got disconnected again. Not sure, purposely disconnected or not. No return call. Waste phone bills (as the call was from overseas) and time. Never found these treatments with other banks.
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