I am an HSBC premium customer of around 40 years. I was defrauded of RM7,000 on my credit card issued by HSBC. The fraudsters had hacked HSBC and fraudulently issued a OTP. I appealed twice yet HSBC denied any responsibility or consideration of a refund siting the fraudulent OTP. They also blamed Visa (and me) despite being the issuing bank. They clearly are not genuinely customer orientated and allow computerised systems to dictate action.So two issues: 1. HSBC is not secure, and the OTP can be hacked. 2. They will not protect you from fraudsters. BEWARE and BE WARNED.
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