I was a premier account holder for 2 years (having 2 accounts one in Malaysia and one in Australia). The bank has consistently provided me with misrepresentation of information, lack of service, and their incompetence has costed me accessibility to my account for 4 months during MCO. Imagine having no income during MCO and the bank can simply not do their jobs to allow you accessibility. They misrepresented information, provided unfair treatment to its customers, and a my RM is a potato reincarnated. Imagine an RM that tells you as a distressed and disgruntled customers the wrong information making you even more frustrated. Also the online system is terrible. You will lose money with this bank simply out of their errors. Thanks HSBC for being the world's WORST local bank. Maybank is 100x better. Also, prepare for your account to get hacked as both my accounts got hacked twice over the span of 2 years. Avoid it like a coughing person during Covid. Giving your money to this bank is worse than keeping cash under your drawer. Also, they are definitely in violation of Bank Negara policies. I am reporting them to both BNM and OFS, I hope they get a hefty fine. Doubt they will learn their lesson but maybe this will bring press to how bad they are so other customers can avoid giving them their money. Side note: they used to have Google reviews enabled (approximately 2018) for their bank branches but it was removed in around 2019 possibly to low rating scores. If this doesn't spell trouble, I don't know what else does. My entire family had their accounts but we all cancelled. I was the last to cancel, feel so stupid for giving them chances cause they will use and abuse customers. I get better services and security from non-premier accounts (from other banks of course).
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