I am suprised with the sluggishness in terms of HSBC's customer service. Discovered an unauthorised transaction around mid-August. Called for one whole week and nobody answered. Sent email but to no avail as well. Finally I managed to reach a customer service representative from the bank through my mobile app but was informed that I would have to clear my balance before a new credit card was sent to me WITH CHARGES. Upon hearing this, I opted to terminate my business relationship with the bank. Truly the worst ever bank in Malaysia if you are looking to apply for a credit card. Beware and apply at your own risk and detriment!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Get banking and financial investment services including credit cards, internet and mobile banking, accounts, and loans online at HSBC Malaysia.
