hslchairs.com

4.7
4.7 Based on 21 reviews

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Philip
Two facts that might seem a bit random: (1) I'm not a great fan of pantomimes, and the last one I th

Two facts that might seem a bit random:
(1) I'm not a great fan of pantomimes, and the last one I think I saw, featured Frankie Howerd, who died way back in 1992!
(2) My late mum bought me a lovely all-singing, all-dancing recliner chair which is still going strong after many years' service.
But, working on the familiar old adage, 'You can't take it with you', I decided to buy a new chair, and move the existing one to a different location.
The original one came from a local independent dealer 100 yards or so from where I live, but, having recently had some more dealings with them, they were now definitely not on my go-to list. There are plenty of large outlets to get one from, but for something that I like to enjoy in the evening, I wanted to find somewhere where not only would the goods be high-quality and very well-made, both as a comfortable chair per se, but also mechanically, and electronically, to shift a not inconsiderate weight around without showing any sign of strain.
After more research, and finally scrutinising Trustpilot reviews, HSL seemed like an excellent option, and they was also a branch just a few miles away.
So, having taken a couple of pictures on my phone, and armed with some useful dimensions, I made my way to the HSL store in Plympton, where there was ample, and easy free parking.
I parked up, and made my way into the store, where I was immediately greeted by Cheryl at the desk, who introduced me to Sue, who was the manager, and would be looking after me that afternoon.
Now, from this point onwards, we all seemed to hit it off to perfection, and process of selecting the right kind of chair, a suitable, and serviceable colour and fabric, and, most importantly, sufficient electronics to take the load off my feet, literally, and this as soon as I sat down in it.
Now, came the 'pantomime' bit! We all had sucha great time with banter, and telling a few jokes, that the overall experience became not only as much fun as the one, I think, pantomime I'd ever been to, but probably even more so!
There were lovely littly touches: no sooner had I entered the store, than I was plied with a lovely cup of tea, and posh biscuits - a full tin of which I was given when I left! Despite the lovely light-hearted nature of the choice of chair, there was never pressure to buy this one, or that one, or add on ten or so extra options, in case a stray Iranian missile might have landed close by, or the dog or cat I 'have', might have peed over the remote (even though I don't have any pets anymore, and won't be!).
Now for all the pantomime spirits, Sue was 100% professional throughout, as was Cheryl, too, and the shop wasn't busy when I called by, so no one had to wait around.
The documentation was all very clear, and nicely presented in its hardback enveloped, which proudly bore the 'Handmade in Yorkshire' logo, and the Union Jack!
So, to date, I am delighted with the service I received from Sue and Cheryl at the Plympton Store, and am looking forward to it being delivered and installed over the coming weeks.
I will return to this review, when I hear that the chair is in transit, and that a delivery date is forthcoming, and then give my first impressions of my brand-new HSL Electric Recliner. If Part 2 is anywhere near as good as Part 2, then I think the hardest thing by far, will be to avoid falling asleep, as soon as I'm nicely ensconced in it!

5
Date of experience: Apr 09, 2026

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