I bought a Huawei MateBook 14 directly from the official Huawei online store in Poland in June 2024. The laptop was used very rarely and only in normal home conditions.After several months, small dents appeared on the bottom case, followed later by a crack in the touchscreen. The device was not dropped or damaged by impact. My complaint was rejected, as Huawei classified the defects as mechanical damage based solely on an internal service diagnosis.What disappointed me most was the handling of the complaint. There was no independent reassessment or attempt to resolve the issue amicably. For a laptop in this price range, I expected better durability and more customer-oriented after-sales support.
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