Review Time
The interface is good but Google services literally dont exist there.. bought a huawei pura 80 and was so devasted to find out that I cant normally use any google stuff.. the camera is also average (though better than other chinese phones).
The interface is good but Google services literally dont exist there.. bought a huawei pura 80 and was so devasted to find out that I cant normally use any google stuff.. the camera is also average (though better than other chinese phones).
I had an issue with my wearable purchased in another country & went around in circles, trying to get it resolved. The Chat Agent was brilliant, resourceful and patient until I got my problem resolved. Many thanks!
I bought a Huawei MateBook 14 directly from the official Huawei online store in Poland in June 2024. The laptop was used very rarely and only in normal home conditions.After several months, small dents appeared on the bottom case, followed later by a crack in the touchscreen. The device was not dropped or damaged by impact. My complaint was rejected, as Huawei classified the defects as mechanical damage based solely on an internal service diagnosis.What disappointed me most was the handling of the complaint. There was no independent reassessment or attempt to resolve the issue amicably. For a laptop in this price range, I expected better durability and more customer-oriented after-sales support.
Huawei's customer service is abominable. If you are set on a Huawei device I recommend not purchasing directly from them. It is telling that Huawei don't bother responding to any of these Trustpilot reviews, to me that reflects a company that does not care about customer satisfaction.Each time I call I get asked if I want to participate in a survey. I say yes, and the survey never happens. It's all lip service.When you call their staff are snippy and you can hear them huffing and puffing as you talk.I bought a tablet which arrived scratched. So I raised a return. It was to be collected and they wasted my time by not organising it properly. I waited a day for a collection that never happened. It was collected the next day and then they just hang on to payment and never issue a refund. Each time you call the time frame extends.I guess I'll have to raise a charge back on my credit card.
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Huawei is a leading global telecommunications solutions provider with long-term partnerships with operators around the world.
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