Huawei's customer service is abominable. If you are set on a Huawei device I recommend not purchasing directly from them. It is telling that Huawei don't bother responding to any of these Trustpilot reviews, to me that reflects a company that does not care about customer satisfaction.Each time I call I get asked if I want to participate in a survey. I say yes, and the survey never happens. It's all lip service.When you call their staff are snippy and you can hear them huffing and puffing as you talk.I bought a tablet which arrived scratched. So I raised a return. It was to be collected and they wasted my time by not organising it properly. I waited a day for a collection that never happened. It was collected the next day and then they just hang on to payment and never issue a refund. Each time you call the time frame extends.I guess I'll have to raise a charge back on my credit card.
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Huawei is a leading global telecommunications solutions provider with long-term partnerships with operators around the world.
