Regarding using this firm for Annuities, my experience is the same as the appalling reviews by Mr Steve Kershaw of 11.2.2025 and or Mr Wheat of 24 Feb 2025. I note Mr Kershaw wrote that HUB Financial Solutions have refused to follow the Financial Ombudsman decision.You pay a massive fee and HUB show little care to processing the transaction. I had 5 pensions to be transferred to an Annuity and amongst other things, they forgot to monitor one pension. Their arrogant response to my query as to why they had not carried out checks to identify that one of my pensions required an additional authorisation form before being processed is astounding. HUB appear to get good reviews for equity release, the fee for that service must be much higher than the very hefty fee for Annuities and perhaps that’s why HUB make a big effort to process equity releases efficiently over processing Annuities.START OF ANNUITY PROCESS: I started this process in November 2024. I had a telephone meeting with a Retirement Co-ordinator who clearly was not trained to carry out the initial assessment to the extent that the next telephone meeting on 12 Nov. 2024 resulted in the Co-ordinator starting the process questions from start again. From that time on, I have encountered various New Business Processers - no-one person taking ownership, hence, important checks and monitoring of processes not carried out.HUB ACKNOWLEDGE THEY WOULD PROCESS FORM WITHIN 2 DAYS OF RECEIPT:HUB acknowledged via email on 21st November 2024 that “We have received your application form and we will be processing it within the next 2 working days”. Yet, having agreed a hefty fee, they did not take ownership and did not monitor the process, leading to delays where they did not adhere to the 6-8 week processing period for the purchase of an Annuity. One Complaint Officer wrote on 7 January 2025 ["we agree we could’ve chased your schemes and providers on a more regular basis....The timescales for annuities to be set up is 6-8 weeks from when the application has been submitted. While I understand that we are in still within these timescales, I will raise an escalation with your new provider to speed up the annuity set up”.] End of quote.Note: her comment on deadline being 6-8 weeks. When she continued to refuse to provide answers to important questions, I was obliged to escalate the complaint to Mr Trevor Perks, Chairman of HUB Solutions and her Complaint’s Manager. Her Manager wrote back on 5 March 2025 that "I agree we did cloud and confuse the situation through our actions.."but he disputed that HUB Financial Solutions had to adhere to the deadline of 6-8 weeks and upheld her decision that if I wanted answers to concerns that despite the hefty fee that I should contact the providers direct.HUB’s promise on their website is that [“We take care of the admin, so you don’t have to.” Further on it states “We’re totally focused on finding the right financial solutions for people approaching, or in, retirement.”] End of quote. HUB are disingenuous to record this.Ultimately, the buck stops with HUB Financial Solutions and not with the pension providers, which they suggested I liaise direct with instead of HUB. Mr Trevor Perks, Chairman of HUB Financial Solutions, you are given the opportunity here to review how you’re your staff deal with what is undoubtedly one of the most important financial matters that old people have to deal. I very much hope that you do so and respond to me.
Claim your business profile now and gain access to all features and respond to customer reviews.
You now have more choice and flexibility about funding your retirement than ever before.
HUB Financial Solutions is part of Just Group plc. a FTSE-250 listed company trusted by over 650,000 customers to look after more than £24 billion of their retirement savings.
