Review Time
Helpful and professional.
The advisor David Farrel was very helpful, friendly and professional throughout, from our initial contact when he explained the process, through going over the details of the application, the alternatives and what was required of me, to confirming that the funds had been released and that I had received them.
I also valued the support provided by Bethany Timms and Emily Yong, my case manager and case assistant respectively.
Hi, I had a phone appointment with Laura. Laura was very good at explaining everything and I was very happy. Laura even put a wee message to say I'm not good on the phone and that I would prefer emails when possible. That was a nice thought. Many Thanks Allison Paterson. :)
The entire process took 123 days from start to finish, which was extremely frustrating and prolonged. The telephone representatives I interacted with were courteous and professional, but it seemed there was minimal proactive effort to advance my application after each call. I had to make several calls myself to different organizations just to keep things progressing. It felt as though I was managing the responsibilities of the service for them.
We cannot express our satisfaction highly enough; we received outstanding advice. The call was timely, and the representative was both professional and pleasant. She provided us with the necessary information and more, which has been invaluable for managing our finances. Thank you, we are truly grateful customers.
A total of 123 days from start to finish, an exceedingly frustrating and drawn-out process. The telephone representatives I spoke with were polite and professional, yet after each call, it felt like there was little proactive follow-up on my application. I had to make multiple calls to various organizations just to keep things moving. It felt like I was doing the job of the service for them.
I have nothing but praise for my recent interactions with the service. I had in-depth meetings with a retirement adviser regarding the viability of a lifetime mortgage. Throughout the process, he was polite, courteous, and informative, explaining every step in simple terms and ensuring complete understanding. Having worked in corporate sales, I recognize exceptional talent, and he is truly outstanding. I would not hesitate to recommend this service to anyone seeking similar advice. Very impressed. Five-star service with a smile.
When we chose to proceed with equity release, we contacted multiple providers but ultimately selected this service. From our first conversation, we felt at ease and under no pressure; everything was explained clearly, allowing us time to discuss with our family. It was a seamless process. Thank you to the representative and everyone involved.
This company truly excels in my personal dealings with them. My financial adviser was remarkable, guiding me through every step and providing detailed explanations to all my inquiries in a highly professional manner. I can't commend my adviser enough and would certainly recommend her to anyone in the future. Thank you.
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HUB Financial Solutions is part of Just Group plc. a FTSE-250 listed company trusted by over 650,000 customers to look after more than £24 billion of their retirement savings.
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