Extremely disappointing experience with the service. I'm left questioning its legitimacy. I ordered jackets at the end of November for a December event, but they never arrived. I followed up multiple times and was consistently told they were on their way. I was even promised a tennis bracelet worth around £53 as an apology, which I accepted. The December event came and went without the jackets. When I requested to cancel the order, I was informed it couldn't be canceled as it was supposedly in transit. Fast forward to the first week of January, and still no jackets. Frustrated, the customer support team finally acknowledged that the order had never been placed or sent! I never had a chance to receive the jackets for the December event. Completely unacceptable. To make matters worse, I didn't receive the tennis bracelet either, as the service claimed they couldn't send it without including it in an order and retracted their promise. Unprofessional, disorganized, and ineffective. After reading others' experiences, everything makes sense now!
Claim your business profile now and gain access to all features and respond to customer reviews.
