My review is slightly different and personal as I am writing about one of the customer advisors, Fern, not the product. I felt it important to share my experience.
I suffer from severe anxiety and depression and decided to use Huel to bulk up my daily calorie intake. Unfortunately whilst unscrewing the white cap, the inner foil came halfway off on 3 bottles I tried to open. Being where I am mentally, I couldn't drink them through worrying they might be contaminated. I contacted the customer service line and spoke to Fern. She was amazing and reassured me everything was ok and explained patiently and kindly that what had happened with the foil was normal. She then followed up our phone call with an email and offered to replace the Huels that I emptied away. Her kindness, patience and understanding was second to none and with her help I have moved on from this anxiety.
Thank you Fern for everything you did.
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Huel, established in 2015 by Julian Hearn, offers nutritionally complete, convenient, and affordable food products designed to provide a balanced diet with minimal environmental impact. Each Huel meal delivers a precise blend of carbohydrates, proteins, essential fats, fibre, and all 26 essential vitamins and minerals, ensuring comprehensive nutrition in every serving.See more
