My initial conversation with Jason was helpful. However a few mix ups with the installers. Mistakingly still went ahead. 3 years ago. In Feb 2026 had issues. Told to call the office. Call never returned 3 times. Called local boiler people who said call worcester bosch as have 10 year warranty. Worcester bosch said it wasn't fitted correctly. Still no response from hug boilers. So altho under warranty they wouldn't fix it. Had to call plumber again. So cost me £300 to correct it . Worcester bosch then fixed it. But without heating and hot water for 2 weeks!! Not happy at all with lack of help from hug. Would not use them again!!!
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The caring boiler people. A gas central heating installation, service and repair business. Covering customer’s needs nationwide with Home Utility Group’s own professional, Gas Safe qualified engineers.
