Review Time
DO NOT TAKE A SERVICING PACKAGE!
Annual servicing has to be booked months in advance,
day of servicing engineer can't start his van. Servicing re- booked. This time the engineer phones in sick. Asked for refund.......no can do! Servicing re-booked.
Can't wait to hear the next excuse!!
DO NOT TAKE A SERVICING PACKAGE!Annual servicing has to be booked months in advance,day of servicing engineer can't start his van. Servicing re- booked. This time the engineer phones in sick. Asked for refund.......no can do! Servicing re-booked.Can't wait to hear the next excuse!!
I’m very impressed how the whole process went.From the telephone enquiry, survey and the installation was all done and dusted with in a week. When completed I received the Viessmann 10 year warranty and the gas complaint certificates. I would recommend Hug anytime.
All very good from start to finish can't thank these people enough, a big thanks to Chris who sold me the Viesmann and yeah up to now a very good boiler not pushy and was courteous all the way through, also Craig the fitter another nice fella and Paul the spark brilliant oh and not forgetting the ladies on the other end of the phone very polite and top job!!! I would give hug Boilers 10 outta 10 and would recommend these people all day.
Had several quotes and opted for Hug. (1) No hidden extras, everything included in the quote.(2) A home visit with a gas engineer to discuss choice of new boiler, and a full survey regarding the refit. Also arranged a date of our choice for the refit.(3) A local Gas Safe engineer (Craig) installed the new Viessman boiler. All aspects Craigs work could not be faulted. It was a long job, and after he had finished (apart from the new boiler) you would not know he had been.(4) A qualified Electrician fitted the new Thermostat.agin no fuss or mess.(5) Hug dealt with all registrations including Gas Safe, and all warranties, plus a 5 year annual service with Hug.
My initial conversation with Jason was helpful. However a few mix ups with the installers. Mistakingly still went ahead. 3 years ago. In Feb 2026 had issues. Told to call the office. Call never returned 3 times. Called local boiler people who said call worcester bosch as have 10 year warranty. Worcester bosch said it wasn't fitted correctly. Still no response from hug boilers. So altho under warranty they wouldn't fix it. Had to call plumber again. So cost me £300 to correct it . Worcester bosch then fixed it. But without heating and hot water for 2 weeks!! Not happy at all with lack of help from hug. Would not use them again!!!
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The caring boiler people. A gas central heating installation, service and repair business. Covering customer’s needs nationwide with Home Utility Group’s own professional, Gas Safe qualified engineers.
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