When I called to set up my service, I was informed that the 12-month plan included a $25 discount for up to 24 months. I agreed, but later discovered in the fine print that there is a $120 cancellation fee, even after the 12-month period. I reached out to cancel after being a customer for over five years, but they insisted I signed up for a 24-month commitment, despite their initial claims. Their customer service was unhelpful, simply stating that I was stuck with the agreement. Additionally, the internet speeds are disappointing, with constant buffering every ten minutes during streaming. To maintain decent speeds, I'd have to pay between $300 to $400 monthly, or settle for frustratingly slow 10 Mbps, making it nearly impossible to browse the web efficiently. Unfortunately, this was my only option in my rural area; otherwise, I would have chosen a different service, as they seem indifferent to customer satisfaction.
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