From the very beginning, Jordan was fantastic with communication. While it did take a little time to secure a home visit vet appointment, once that was locked in, everything ran seamlessly.
Dr Andrew, who came to our home, was absolutely wonderful. He was calm, kind, and completely focused on Indi’s comfort the entire time. Having the appointment in house made such a difference, it was relaxed, stress free, and a genuinely pleasant experience for both of us.
About a week later, I received Indi’s comprehensive health report, and I was blown away by the depth of information provided. It was incredibly detailed, yet easy to read and understand. The insights were so valuable and even helped clarify and solidify a few things that had previously come up with our regular vet.
The follow up telehealth call with Josh was another standout. Being able to walk through the report together, ask questions, and create a clear health plan moving forward gave me so much confidence. The fact that they then corresponded directly with my regular vet was the icing on the cake, truly collaborative care.
Now, with Indi turning nine, we have a proactive plan in place to support her long term health and wellbeing. Knowing Hugo Health will continue to monitor her every 12 to 18 months gives me real peace of mind.
The entire process, from booking to post appointment follow up, was professional, thorough, and genuinely caring.
I highly, highly recommend Hugo Health to any pet owner who wants deeper insight into their animal’s health, especially if you’re looking to proactively manage ageing or uncover any potential underlying conditions. It’s one of the best decisions I’ve made for Indi.
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Hugo is Australia’s leading preventive pet healthcare brand, created to help pets live longer, healthier, and happier lives.
We combine advanced veterinary diagnostics with expert insights to detect early signs of disease and guide personalised wellness plans for your pet
