I bought this product direct from Hugterra. I paid $128 after discounts. The first time I used it, I received 1st and 2nd degree burns on my neck. I contacted customer service and was made feel that the injury was my own fault and told that I used it wrong and to follow guidelines in the user manual. There is no warnings or guidelines in the user manual. Other than the blister, I did find some relief in my neck joints but after receiving burns I was no longer comfortable using the massager. The company would only give a refund if I was willing to ship it to Austria and wait for them to assess that I didn't damage it. I opted for a 50% refund because I no longer trusted the company and didn't think they would ever get back to me once the product was out of my hands. I would not recommend working with Hugterra. They are over priced and the customer service, while polite, they are not good. The product will burn your skin on high but the EMS and massage functions may give some relief. Their reply to my review says to contact them but I have already done that with my order number and pictures of my injury, hence the poor review. Customer safety is not important or taken serious in my experience. BUYER BEWARE. The massager WILL BURN you and you won't even know it if using EMS and massage at the same time. IT GETS HOT.
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
