Review Time
This company is not transparent with its customers. The neck massagers are very low quality and they make it difficult for you to return the item without major fees. The first time I asked for a return, they asked if I simply would prefer a 50% refund, without needing to return the item. This seemed like a red flag. When I asked for a return address, they gave me one in Europe that was not viable. Also The cheapest cost of return would have been over $40. Upon writing to them again, they resent the address, with an edit that would make it viable. I haven’t yet taken this one to the post office so I don’t know if it will work. I asked the company if I could return the item to the address from which the item was sent, which is only 50 miles away from my home. They said I could not. The difficulty and cost of return is so prohibitive that they seem to assume customers will just drop the issue. So, their assurance that you have a full moneyback guarantee is untrue.
I saw the hugterra online and at a fair price. I’m almost 60 and played football in high school and college. I have enough neck pain that it interferes with my sleep and occasional numbness in my fingers. Within four days of using this device my neck pain is almost completely gone as well has the numbness.
This product caused me discomfort. They don't answer their phone, you have to leave an email. "Please note that we currently do not offer phone support, which is why the best way to reach us is through email." They emailed back to me the next day saying they wanted me to produce a video about what was wrong and email customer service again. I'm not doing that. I already told them about it in the first email. I think it was a canned response. After I posted a negative review, they emailed me saying they would refund minus shipping & sales taxes if I removed or changed my review. I did receive a partial refund and didn't have to ship it back so I am updating my review. I don't know about you but I value honest reviews. I've noticed that they also sell their products on Amazon so check the reviews there too.
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
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