Although the Hugterra massager did not work for me due to my surgery, the company was kind enough to work with me and provide a partial refund and allowed me to keep the unit and gift to a family member who will be able to use it. I appreciate their prompt response and am thankful for their understanding of my medical condition. It is not often that a company will work with you due to unforeseen circumstances.
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.