I ordered the product last year of November 2025, but just recently opened and use it (Jan 2026) , unfortunately I was not satisfied due to its not working right including the remote. So I emailed the support and they quickly responded my concern by offering me a 50% refund instead of returning the product to a foreign county that will cost me a hefty postage fee, since they will not shoulder it. Plus I will keep the product though it’s no use at all since it’s not working. Anyway, I still appreciate for the 50% refund they offer. Thanks Hugtera
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
