The item was not what I expected. I reached out to them to return it and they got back to me promptly. Due to the high shipping cost to return it, I opted to receive 50% back in a refund. It was very easy to correspond with them which has made this experience much more pleasant.
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
