I found the Hugterra product to be of good quality and sturdy, but I had to ask for a refund. It is just too hard and not comfortable for my neck at all. I had 4 other family members try it and it was not comfortable for them either. The return shipping is very expensive and not covered by the company. The customer service was helpful and informative.
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
