The hugterra neck massager broke within 10 days of purchase. I asked for my money back, as there is a guarantee. But they are only willing to offer me 45$ from the 150.00$ that I paid. I would not trust this company as their products are faulty and they are unwilling to take responsibility for that. FURTHER, you can only reach via e-mail. The phone number does not function.Company said the following, " “We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for the payment of shipping labels. Customers who wish to return their order are responsible for producing and paying for the shipping label. We're happy to let you keep the item, to help you avoid paying the hefty shipping fees, and we'll still instantly refund you 30% of what you paid. That may end up being a little more than what you'd be left with if you were to pay a return fee, so I think this would be a lot cheaper."
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
