Okay so I almost returned this. The first time I turned on the EMS (the electrical pulse thingy) it felt like little zaps and I was like "nope". But my husband told me to start on the lowest setting and use the heat first to relax. I'm so glad I did. By day 3 I got used to the tingling sensation and now I crave it. It feels like it's working deep into the muscle knots. Now I use the full combo - heat, massage, and EMS - every night and I sleep so much better. Don't give up if the pulses feel weird at first!
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.