I emailed about returning the product because it wasn't giving me the results I had hoped for and they responded quickly. Since the product has to be returned overseas and this is costly they instead offered me a 50% discount to keep the massager. I should have read the fine print but went with this option.
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
