The customer service from this company is wonderful. I purchased this product in December and used it regularly. Unfortunately for me, it did not provide the relief I had hoped for. More often than not, I was more sore the day after using it. I requested a return on Monday and had a response by Tuesday. I should have read the return policy closer, as it states the return must go to a warehouse in a different country and I would be responsible for the shipping. That would have been close to $50 USD. The company offered me a 50% refund and told me to just keep the product. I thought that was a very fair offer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
