Their customer service is very quick to respond! I emailed about returning the product because it wasn't giving me the pain relief I hoped for and they responded within minutes! Since the product has to be returned overseas it wasn't the full refund they advertised but 50%is better than nothing. I should have read the fine print!
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
