I signed up for HumaLingo during the trial period to evaluate whether it genuinely helps with AI detection and humanization. I accessed the platform only on the first day of the trial to test its features and decided it wasn’t a good fit for my needs, so I did not continue using it.Unfortunately, I missed canceling within the trial window and was later charged $39.99. When I contacted support, my refund request was denied on the basis that I had “actively used” the website. This claim was surprising, as my usage was limited to the initial trial day only.I also requested to see the usage logs they referenced, but those details were not shared. While the subscription was eventually canceled, the refusal to refund—and the lack of transparency around the alleged activity—was disappointing.A clearer definition of “active usage,” access to usage logs, or even a reminder before charging would greatly improve customer trust. The tool itself may work for some users, but it did not provide meaningful AI detection avoidance for me, and the support experience left a negative impression.
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