So many issues over recent months including deterioration in quality and functioning of bikes, frequent issues with the app (problems starting or ending rides leading to lots minutes), significant increase in pricing over the past 6 months and without any transparency (they used to email about planned changes to the cost of minute bundles or other changes, now they seem to keep reducing the number of minutes in a given bundle without any advance communication). I've had several serious issues recently with bikes disconnecting mid-ride (in the middle of a busy road) forcing me to halt and physically carry the bike to the side of the ride to get out of the way of traffic. I raised this with customer support and they seemed almost disinterested and offered me 10 minutes free to compensate for the issue. The minutes had to be used within 24 hours, so completely pointless and unusable for me. Having been using Forest 2-3 days per week for my commute for the past 2 years, I'm acutely aware of the deterioration in service and the hiking up of costs. Another system wide issue today meant I was unable to use Forest (yet again). Time to change to an alternative...
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We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike.
We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners.
We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.See more
