Review Time
I would like to share my experience which I have recently experienced by Forest e-cycle. This is so EXPENSIVE. To start I scanned barcode for 1 time then it didn’t work. Then, again I had scanned barcode for 2nd time on forest cycle to ride it but e-cycle didn’t start to ride it. However, it’s charged me £12 I was shocked though, I didn’t ride even for 1 minute but only for 5-7 minutes paused situation. This is so strange. I don’t want to use again Forest e-Cycle. But Never Mind if it’s felt not good.
Thanks,
I would like to share my experience which I have recently experienced by Forest e-cycle. This is so EXPENSIVE. To start I scanned barcode for 1 time then it didn’t work. Then, again I had scanned barcode for 2nd time on forest cycle to ride it but e-cycle didn’t start to ride it. However, it’s charged me £12 I was shocked though, I didn’t ride even for 1 minute but only for 5-7 minutes paused situation. This is so strange. I don’t want to use again Forest e-Cycle. But Never Mind if it’s felt not good.Thanks,
Technical issues with bikes last week. Switching on after scanning then shutting down. Tried everything to get the app to work, deleting, installing, switching off phone - nothing is working. App has been buffering since last Thursday. No help via emailing customer service or live chat, phone lines were strangely closed when I tried calling several times within opening hours.Spent £18.99, used it once so far due to an app problem which has never happened before. No help or support at all. Emails ignored, no follow up to live chat.
Used to get 10 free minutes and bundles cheaper, once upon a time you could even get 5 mins free by watching videos. Gone from being a company that had some integrity to no better than lime. Once I had a brake handle snap off and I got “20 minutes free”. Bikes are consistently broken or damaged, and still show up on app even if reported as damaged. You literally put people’s lives in danger, soon someone is going to get severely injured and it will be due to your negligence.* their reply is untrue, I can provide screenshots now to show it’s a lie*sending screenshots to their email now and will update accordingly. This thread also can be screenshotted and demonstrated as a breach of the consumer rights act * their replies have been edited and still evading answering the question truthfully. You can report a bike as broken and it still be available to hire. Reporting a bike does not mean it is immediately taken offline, they are actively endangering riders lives. I have video evidence proving as such.
So many issues over recent months including deterioration in quality and functioning of bikes, frequent issues with the app (problems starting or ending rides leading to lots minutes), significant increase in pricing over the past 6 months and without any transparency (they used to email about planned changes to the cost of minute bundles or other changes, now they seem to keep reducing the number of minutes in a given bundle without any advance communication). I've had several serious issues recently with bikes disconnecting mid-ride (in the middle of a busy road) forcing me to halt and physically carry the bike to the side of the ride to get out of the way of traffic. I raised this with customer support and they seemed almost disinterested and offered me 10 minutes free to compensate for the issue. The minutes had to be used within 24 hours, so completely pointless and unusable for me. Having been using Forest 2-3 days per week for my commute for the past 2 years, I'm acutely aware of the deterioration in service and the hiking up of costs. Another system wide issue today meant I was unable to use Forest (yet again). Time to change to an alternative...
Can't leave zero stars. Dangerous and fraudulent company. Bikes are wrecked. You report them and they don't refund your minutes. So now I have to report to my bank as fraud again and get a charge back. Going back to manual bike. So much cheaper and safer and better for you. Like most companies started okay ish and just gets steadily worse and worse over time. Horrible disgusting fraudulent little people at this company Should be shut down. 1.5 stars on trustpilot says it all and thats very very generous because we're not allowed to leave the true rating of 0 stars.
App very unreliable, wouldn't recommend the cycle to work program just too much hassle contacting them all the time with faults, occasionally use is fine but now opened in different areas I.E Hounslow making the bikes harder to find,also lottery if the bike is working 100 percent
One of your riders has rode into the back of my car causing severe damage. (£1300). After sending the dash cam footage which puts the rider at total fault I have been told there is nothing they can do. so basically you can hire a bike and cause damage to peoples property and you will be absolutely fine.. joke of a company
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike.
We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners.
We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.See more
