The delivery said by Dec 23 on the website and the product arrived days later. I returned the product two days after I received it because the tension swivel rod does not work. My husband is 5’11 and 225lbs and even after turning the rod to stiffen the tension in the back of the chair, hundreds of turns, the seat leans all the way back. After much back and forth with the company via email (they do not have a working customer service phone number- always goes straight to voicemail) they finally sent me a shipping return label. I returned it immediately packed in the same materials via ups ground. Waiting for my money back guarantee as it was very expensive for a refurbished product basic model.
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