This has been, without exaggeration, the worst customer service experience I’ve ever had.I ordered a Herman Miller Mirra V2 chair listed at $599 (open-box “like new”) that specifically included a polished star base, mesh back lining, and adjustable seat. What I received instead was an entirely different, lower-end version that the company advertises online for $415. From the start, communication was painfully unprofessional—responses were often fragments like “a deal will process,” with no explanation of what was actually being done. I constantly had to send follow-up emails just to clarify basic next steps.It somehow got worse when pricing was discussed. I was first offered $100 off if I keep the chair I was sent—yet even with that, the math showed they were effectively expecting me to pay more than list price for the cheaper chair they sent by mistake. When I pointed this out and asked for a clear breakdown, the response was to simply tell me to repack it and return it.To make matters worse, the chair arrived in a badly damaged box, with missing packing materials, and I was repeatedly told to arrange and pay for UPS pickup myself—despite this being entirely due to their shipping error.Between the wrong product, confusing and dismissive communication, and attempts to shift cost and effort onto the customer, this company has shown a complete lack of accountability or professionalism. I ultimately have to pursue a credit card dispute just to get a resolution.Save yourself the frustration and shop elsewhere!
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