The chair was shipped with inadequate protection and it arrived damaged and broken. HumanSpine did ship a replacement part that was broken. I also complained that the base of the chair was clearly used for a long time, with lots of scratches and marks. I requested that they replace the base, and they said they would. I've followed up (3) times with no luck, as they are "checking into it." I see now in other reviews, that this company is selling used chairs... Had I known, I would have purchased elsewhere. I was scammed.
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