On Sat 25th my old school mate & I decided to get together for a couple of beers & old story telling.Around 19:30hrs we chose to make an order with Hungry Jacks, Baldivis. That appeared to go through OK & an order #given. Delivery time est approx 30mins for a 1.7km distance. 22:30hrs we still had no delivery. tried to contact the store but Internet pages clearly avoided such contact. Uber Door dash & Menu Log among the delivery co listings. Even tried phone checking with Uber eats and other. Uber as hopeless as ever NO ANSWER. Dashdoor did answer but no record of an Order. Managed to find a phone nr & Called the store to be told that we had to check with Unber Eats the delivery had nothing to do with them. Have had serious problems with Uber over last 12mths forcing them to give total refunds for charges they failed to deliver. Checked again on the Net & ended up trying to place basic same order & specifically choosing Doordash online ?? Seemed to be working then the follow up tracking suddenly hung up and disappeared. Could not recover that. Then used MenuLog for same order which went through 22:47hrs. 23:30hr dog alerted someone at door. checked & there was 3 (three) orders dropped at the door but no driver. Principal course of the whole issue is presumed Uber. Would never have used them if they were seen as first delivery. On numerous occasions they have been found to try to pick up or deliver to addresses that are specifically found in their system. Their system relies on a pinpointing feature for their drivers which is WRONG. Possibly in Aust due to Uber believed to use WHEREIS for GPS which has been caught out many times for out of date or not giving correct address. My personal experience with Uber is having to threaten legal action with total evidence of their failings where their pinpointing provides and address in an adjoining street (different name and number) to that on their record. HJs handling not specifically at fault but choice of Uber among other providers is confusing particularly if a delivery is chosen by the HJ systems. The final result of 3 (three) charges for the orders borne by myself and my mate should have been correctly addressed by HJs especially where the drop and run situation with the 3 orders occurred at the same time 4hours after the first attempt. No complaints about HJ products & preferred to its major competitor and others. Having used HJs for years & adult children involved in well accredited in management of fast food stores this one was a complete dropout/disappointment.
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