bought two coats in October (18th) for my little dog, following their instructions for measurement exactly. When I received them I put them on her and they seemed o.k. But we didn't use one until yesterday (Dec 15) when we learned she can't walk in it 'cuz it's actually too big for her. They won't let me exchange it because 1) it's outside their return window and 2) this particular coat was on sale. That was not at all clear. And, it shouldn't matter. These coats cost a LOT. They should try to make it right. LLBean, for example, would exchange it no matter what no matter the time, etc. This is pretty lousy.
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