There was confusion regarding payment after the technician finished the work at my home. I was directed by the warranty representative to pay a $125.00 deposit online or my claim wouldn’t be assigned to a technician. When I informed the technician I paid online with my credit card, he insisted I was supposed to pay him directly. After nearly a 20-minute delay, we managed to speak with a warranty representative, and the issue was resolved. This experience was not satisfactory customer service.
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