Review Time
I established a business contract with them the end of December 2025 starting on January 10 according to the agent I spoke to because my previous contact expired with someone else..I called and tried to schedule a repair on my oven element and was told my contact starts 1/31/26 and they could not do it because it broke on the 30th..Then the supervisor told me to call my ex warranty company and get a letter saying I don't have a contact and they will work with me..I also found out that they have taken two paychecks from me for a contract that doesn't start until the 31st...What!! You have taken two payments and haven't done anything and you want me to call to get a letter of cancellation from someone else...The worst customer service experience I've ever heard and been apart of..I feel scammed... Ladies and gentlemen think once before you take that chance, and do your homework before you regret your choice... Take it from me you don't want to go THERE!!!!
I am filing this complaint about an ongoing and dangerous electrical issue in my home and the inadequate response from the service provider. We submitted a claim due to loose and unstable breaker boxes that present serious safety and fire hazards. These issues have caused abnormal outlet behavior, malfunctioning appliances, and a complete failure of our oven. We provided clear video evidence showing the breaker boxes moving and unsecured. However, the technician sent to assess the situation did not properly evaluate the reported issue. We attempted to explain the problem and present the evidence, but communication was extremely difficult. The technician dismissed the reported danger and reached a completely different conclusion without reviewing the videos or providing factual diagnostic evidence. The technician’s report claimed the problem was related to power tripping, yet it lacked any voltage readings, test results, photographs, or concrete documentation to support those assertions. During the appeal process, the service provider chose to uphold this unsupported report instead of addressing the unsafe condition. The case manager handling our claim was rude, dismissive, and condescending, showing no concern for the safety risks involved. We have endured repeated negative experiences with technicians from this service, and no meaningful actions have been taken to resolve the actual safety issue in our home. We are escalating this matter as our home remains in a dangerous state despite multiple attempts to have a qualified professional properly diagnose and address the problem. We request immediate escalation of this claim, a comprehensive inspection by a licensed electrical expert, and written documentation of all findings. Until this safety issue is fully resolved, this complaint remains unresolved.
A simple phone call made my worries disappear. I had an issue with my heating system that was making odd noises. The service addressed my concern immediately, and the technician was both professional and courteous. I’m very happy with their service.
The vendor evaluated the situation, but without authorization from the service provider to inspect the drain, their hypothesis was not fully tested, nor was a potential blockage cleared. I'm frustrated with the service provider, not the vendor. I'm seriously considering whether to renew my policy when it expires.
There was confusion regarding payment after the technician finished the work at my home. I was directed by the warranty representative to pay a $125.00 deposit online or my claim wouldn’t be assigned to a technician. When I informed the technician I paid online with my credit card, he insisted I was supposed to pay him directly. After nearly a 20-minute delay, we managed to speak with a warranty representative, and the issue was resolved. This experience was not satisfactory customer service.
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