I am filing this complaint about an ongoing and dangerous electrical issue in my home and the inadequate response from the service provider. We submitted a claim due to loose and unstable breaker boxes that present serious safety and fire hazards. These issues have caused abnormal outlet behavior, malfunctioning appliances, and a complete failure of our oven. We provided clear video evidence showing the breaker boxes moving and unsecured. However, the technician sent to assess the situation did not properly evaluate the reported issue. We attempted to explain the problem and present the evidence, but communication was extremely difficult. The technician dismissed the reported danger and reached a completely different conclusion without reviewing the videos or providing factual diagnostic evidence. The technician’s report claimed the problem was related to power tripping, yet it lacked any voltage readings, test results, photographs, or concrete documentation to support those assertions. During the appeal process, the service provider chose to uphold this unsupported report instead of addressing the unsafe condition. The case manager handling our claim was rude, dismissive, and condescending, showing no concern for the safety risks involved. We have endured repeated negative experiences with technicians from this service, and no meaningful actions have been taken to resolve the actual safety issue in our home. We are escalating this matter as our home remains in a dangerous state despite multiple attempts to have a qualified professional properly diagnose and address the problem. We request immediate escalation of this claim, a comprehensive inspection by a licensed electrical expert, and written documentation of all findings. Until this safety issue is fully resolved, this complaint remains unresolved.
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