During our time in the air section, we faced an uncomfortable situation with a staff member overseeing photography. While the staff member was away, other visitors were taking photos on their phones, leading us to believe it was permitted.
Upon the staff member's return, she approached us aggressively, attempting to block my phone camera without informing us that personal photography was prohibited in that area. There was no verbal explanation or guidance, only a confrontational attitude, which felt unwarranted and distressing.
Effective communication could have prevented this issue entirely. Sadly, this encounter marred our experience at the exhibition.
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Open from Thursday 22 November 2018 to Sunday 6 January 2019, Winter Wonderland is the perfect place to celebrate the Christmas season.