I placed an order well before Christmas for a pair of sneakers for my 10-year-old. Even today (29.12), they cannot tell me when I might receive them. They claim that we, the customers who ordered and paid in advance, are the issue because we ordered too much, making it difficult to manage. Really?! People order before Christmas?! This seems new... The problem lies in the fact that you failed to organize things ahead of time. This is the only platform where no extra effort was made to address the holiday rush—believe me, I've tried several others, and all I received was dry apologies. Well, we can find apologies elsewhere; we come here for sneakers... but no worries, I won't be returning anytime soon.
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