My online shopping experience was smooth, and the shoes arrived as expected. However, I faced issues with customer support when I requested a tax receipt. Initially, they said the email invoice would suffice, but when I asked for an official receipt, they promised to send it within two hours. Unfortunately, they did not follow through, which wasted my time. While the product quality and ordering process were fine, the unreliable customer service negatively impacted the overall experience. They need to improve their commitment to customers.
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