Review Time
I ordered a pair of shoes online, only to have my order canceled because they claimed they were out of stock. However, that size is still available for purchase online. I will never shop with them again; save your time and money by choosing a different seller where your order will actually be fulfilled. This feels like false advertising.
I ordered a pair of shoes online, only to have my order canceled because they claimed they didn't have stock. However, that size is still available for purchase online. I will never order from them again—save your time and money and shop elsewhere where your order will actually be fulfilled. Misleading advertising.
Customer service is terrible! I called the store early in the morning since they are known for not answering their phones. I inquired about a product and was told to call back later when the system would be available for my query. After multiple attempts, my call was picked up only once, and I was left hanging. I don't live nearby, so I've tried to resolve this over the phone to save time and fuel. This is incredibly frustrating and shows a lack of concern for customers who spend their money there.
My online shopping experience was smooth, and the shoes arrived as expected. However, I faced issues with customer support when I requested a tax receipt. Initially, they said the email invoice would suffice, but when I asked for an official receipt, they promised to send it within two hours. Unfortunately, they did not follow through, which wasted my time. While the product quality and ordering process were fine, the unreliable customer service negatively impacted the overall experience. They need to improve their commitment to customers.
I ordered a pair of shoes and received the wrong size. I thought it was a one-time mistake, but when I reordered, the same issue occurred! Despite contacting customer service, I don’t understand how this can happen twice. Now, I’m out a pair of shoes and shipping costs, and the correct size is out of stock. After following up with customer service, I was promised a refund for one shipping cost, but I just received a refund that didn’t include it. Very poor service.
I ordered two pairs of shoes, but they only sent one and took five days to resolve it. When the shoes finally arrived, one had blemishes from being a display model, and they were not in brand new condition. They can’t even replace them and expect me to return them for a refund. I paid for new shoes, not second-hand ones, and they have a responsibility to fulfill the original order. I strongly advise against using this service!
They sent me the wrong size shoes and refuse to accept a return because it was on sale, even though it was their mistake. I’ve tried resolving this with customer service multiple times in live chat, but they maintain the same stance. I even visited the store, but they didn’t have the correct size in stock and wouldn’t refund me.
I had a terrible experience at the store with the female manager. She claimed to have taken photos of my faulty shoes but then said her phone died when I asked to see them. When I pushed for a solution, she told me to leave the store. This is an unacceptable way to treat a customer.
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