I ordered a pair of shoes and received the wrong size. I thought it was a one-time mistake, but when I reordered, the same issue occurred! Despite contacting customer service, I don’t understand how this can happen twice. Now, I’m out a pair of shoes and shipping costs, and the correct size is out of stock. After following up with customer service, I was promised a refund for one shipping cost, but I just received a refund that didn’t include it. Very poor service.
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