Hype has sent me the wrong item and refused to send me another one. It started off on the wrong foot with Lihle not being able to see that my order number was the subject line to Lihle being unable to read my order correctly. The shoe I wanted was sent to me in another colour and gender. Lihle told me that if I wanted the colour I originally purchased I would have to pay the extra cost as it was not on sale and that I would have to pay for shipping. I had to send screen shots of my order with the shoe that was wrong underlined. After some back and forth Lihle offered me a 20% off full price as an apology but this still wouldn't help me as refunding the order and then ordering a new one would mean I would have to pay for shipping. Also the item I wanted was on sale. I had asked for a different customer service representative but Lihle would continue to send me the same copy and paste return policy and not addressing any of my concerns. After reading some of the reviews here I don't think I am going to do an exchange as this company seems incompetent. Even though this problem I am having is completely their fault they are making me jump through hoops so that I might be able to get the right shoe I ordered in the first place. I have had enough of this and am just going to have to keep this shoe in the wrong colour and gender.
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