I used the product once and stored it in the garage, but the next time I tried to use it, it wouldn't run. When I contacted the support team, they placed the blame on me for not charging it properly. I ended up buying a new battery for $90, which came without instructions. I discovered that I had to dismantle the engine by removing about 14 screws just to replace the battery—something the company could have made easier. After that, the bike still didn't work, and customer support informed me that I needed to buy a new control panel, requiring me to disassemble the engine again. I also lost the charger (my mistake), and since I couldn't use just any charger, I had to purchase another one from the company. Overall, I am not satisfied with the money spent or the quality of the product. Additionally, I assumed I was dealing with a company based in the U.S. (California), but my credit card notified me of an international charge, meaning my money isn't being spent domestically.
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