I have a pair of the wireless HyperX Cloud Alpha headset. While working on my computer, I accidently broke the dongle to my headset. I figured it would be a simple fix with a replacement dongle and had no problem paying for it. Their Christmas break was at the time so I waited a couple weeks to talk to a customer service (their AI rep was terrible and didn't understand what I was asking for). When I finally talked to a representative, I was told that they don't sell replacement dongles and I wouldn't be able to have one shipped to me without proof of purchase from over a year ago at Walmart. Having something as easy to break as a dongle be your only way to connect to a computer and then not selling replacements is asinine. I will be recommending people to buy from ANY OTHER company from now on. I should have known seeing that this company is a part of HP.
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High Performance DDR3 and DDR4 Memory, USB Flash Drives, Solid State Drives (SSD), Pro-Gaming Headsets, and Mousepads. It’s the perfect choice for gamers and overclocking enthusiasts.
