Review Time
terrible.recently, my headphones started getting driver problems, eventually moving to a USB audio module error, where the DAC/amp chip completely failed, customer support was, "oh yeah don't worry! get to us at 4pm if you can even get through the ai taking 20 minutes to respond!". at this point, you are probably better off getting chinese plastic for quintuple the price, even that is better value. do not reccomend this company, trusted it too long and now i lost over £200 in buying their trash.
Avoid at all costs folks! Purchased a laptop from HyperX which was missing for some time which of course HyperX claimed no responsibility, assisted nor insured the expensive package.
I was able to later find the package but returned unit as it was located past the holiday seasons. The company is now claiming the sealed unit that I received and returned to them is now a mismatch with the "serial number" they had sent.
So now they have the laptop I had returned and now claiming it doesn't match despite it being the unit I received and them failing to process the order properly when it reached to them.
HyperX is clearly incompetent and I would advise any customers to steer clear from the company. I already have confirmation they received the unit I had ordered and will now be filing a chargeback to get my refund and interest that accrued returned as well as being charged a fee due to the chargeback.
Avoid at all costs folks! Purchased a laptop from HyperX which was missing for some time which of course HyperX claimed no responsibility, assisted nor insured the expensive package. I was able to later find the package but returned unit as it was located past the holiday seasons. The company is now claiming the sealed unit that I received and returned to them is now a mismatch with the "serial number" they had sent. So now they have the laptop I had returned and now claiming it doesn't match despite it being the unit I received and them failing to process the order properly when it reached to them. HyperX is clearly incompetent and I would advise any customers to steer clear from the company. I already have confirmation they received the unit I had ordered and will now be filing a chargeback to get my refund and interest that accrued returned as well as being charged a fee due to the chargeback.
As a long-time customer of the brand, I was extremely frustrated today when I needed customer service, which was robotic, mechanical, and lacked any empathy for the customer. I've given up on support and also on the brand; this will certainly be my last HyperX.
HyperX headphones with bad microphone components are Chinese made garbage from the fake American public mailbox company called HP.com that rips off consumers and pays that money to their share holders.....welcome to the 20th century. The helpdesk and technical support is only available on the USA scam social networks, like FB, Instagram and X, no normal support request form page anymore. HyperX and its products sucks big time!
I have a pair of the wireless HyperX Cloud Alpha headset. While working on my computer, I accidently broke the dongle to my headset. I figured it would be a simple fix with a replacement dongle and had no problem paying for it. Their Christmas break was at the time so I waited a couple weeks to talk to a customer service (their AI rep was terrible and didn't understand what I was asking for). When I finally talked to a representative, I was told that they don't sell replacement dongles and I wouldn't be able to have one shipped to me without proof of purchase from over a year ago at Walmart. Having something as easy to break as a dongle be your only way to connect to a computer and then not selling replacements is asinine. I will be recommending people to buy from ANY OTHER company from now on. I should have known seeing that this company is a part of HP.
Some of the worst products I've ever boughtthe keys on my keyboard are made from cheap plastic and have started breaking or just not working.My mouse can no longer middle click.I had to get a different headset that was from another brand, since my HyperX headset literally started falling apart.Horrible products. It was an utter mistake buying from this company.
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High Performance DDR3 and DDR4 Memory, USB Flash Drives, Solid State Drives (SSD), Pro-Gaming Headsets, and Mousepads. It’s the perfect choice for gamers and overclocking enthusiasts.
