We had been using HyperX Cloud II headsets for about five years — they served us well all that time. Recently the microphone stopped working, and we decided it was finally time to upgrade to the wireless Cloud III.
For New Year, my wife ordered a headset for our son. Unfortunately, when I picked it up, it turned out to be Cloud II Wireless instead of Cloud III. To make things worse, the unit had clearly been sitting in stock for years: the box was faded and the ear pads were already starting to peel. We were pretty disappointed — but honestly, that part was our own mistake when ordering.
Then something unexpected happened: the headset itself failed and the sound stopped working. I reached out to HyperX support on Facebook, explained the situation, and they quickly offered a replacement.
I asked if a refund might be possible instead, since we actually wanted to buy Cloud III. And this is where HyperX absolutely exceeded expectations.
Without any pushback, support offered an exceptional one-time solution: they upgraded us from Cloud II Wireless to Cloud III Wireless at no extra cost.
Three days later a courier arrived, took the old headset, and handed over brand-new Cloud III Wireless on the spot.
And wow — they work perfectly. Our son is happy, and honestly, so am I.
Huge respect to the HyperX support team for being human, flexible, and customer-focused. They didn’t have to do this, but they chose to — and it made our whole family happier.
Highly recommended.
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High Performance DDR3 and DDR4 Memory, USB Flash Drives, Solid State Drives (SSD), Pro-Gaming Headsets, and Mousepads. It’s the perfect choice for gamers and overclocking enthusiasts.
